We want your Golden Story to be nothing short of delightful! That's why we go the extra mile with our Happiness Pledge. If for any reason you're not completely satisfied, you can return or exchange your item within 30 days. Our user-friendly returns & exchanges portal makes the process a breeze.

Time Limit: Request returns or exchanges within 30 days of receiving your order.

Personalized items, Sale items, digital downloads, and add-ons are not eligible for return or exchange. If you have an issue with any of these items, please get in contact with us for help.

Please read over our return and shipping policies carefully and then you can begin your return in the portal below.

Melanie Golden Artisan Jewelry Return Policy

Repairs

Is your order damaged or broken? We’ll happily repair your pieces within 3 months of delivery. 
Processing Time: 1-2 weeks plus shipping time

Exchanges

Need a different size or want a totally different item? Send it back and we’ll send you an exchange of your choice.
Processing Time: 1-2 weeks plus shipping time

Returns

Didn’t absolutely love your jewelry? Send it back to us for a refund. We accept returns for new and unworn items within 30 days of your delivery date for Store Credit, Exchange, or Refund.

We do not accept returns for custom or personalized items unless there is a production mistake. However, your satisfaction is a priority to us and we are happy to assist with any situation. If you have any concerns please reach out to us.

For Returns, the cost of the return shipping label will be deducted from the refunded amount.

Returned items are to be in mint condition, in original packaging, and sent with your order invoice and Return Authorization Number (RMA).

Any items not returned in their original condition, used, damaged, or missing parts are subject up to a 50% restocking fee.

Include your original order invoice with your return. If you do not have the one that was mailed with your order it can be printed from your orders page or order confirmation email.

Return shipments should be packaged in a padded/bubble envelope or box. Do not ship your return in plain mailing or manila envelopes—this is not sufficient for protecting the jewelry during shipping and any damage will be deducted from your refund.

All returns must be received within 30 days from the date of your return request authorization.

The following items can not be returned:
- Custom and personalized jewelry
- Final Sale / Sale items
- Digital downloads
- Add-on items
- Gift Cards

International Returns

We gladly accept returns on unworn, non-custom pieces within 30 days of delivery. Please note that original shipping fees are non-refundable and that we do not cover the cost of return shipping on International orders.

Cancellations

Due to our quick turn around time, we are unable to accept cancellations. Chances are, by the time you message us about cancelling an order, we've already begun the creation process. Please refer to the Returns section above for more information on how to return an item once you have received it.

Sales & Price Adjustments

We do not offer any price adjustments. No price adjustments will be made on orders for forgotten coupon codes or missed sales. Codes need to be used at the time of purchase to qualify for a discount. Thank you for your understanding!

Melanie Golden Artisan Jewelry Shipping Policy

Processing Time

Processing time refers to the time required to make your order. Since all of our jewelry is handmade in our studio and take time to produce, our processing time is currently about 3-7 business days. Production time is subject to change with high order volume and may be longer during the holidays.

Domestic (USA) Shipping Options

International Shipping Options

For international shipments we are not liable for any fees or taxes a package may be subject to upon crossing the border.

International Customs & Import Taxes

Before making a purchase, please check into your country's customs and duty policies. Rates for international packages and customs vary by nation, and aren’t reflected in our pricing or shipping charges.

Buyers are responsible for any customs and import taxes that may apply.

International Shipping Delays

Please keep in mind that transit times can vary greatly. Occasionally packages can be substantially delayed up to 45 days, but the usual transit time is 7 – 14 days. When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 7 weeks.

Tracking International Orders

If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA. Once a package has departed the USA, the tracking number is not always updated at each stop. When your package is outside the USA, there will sometimes be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving; it’s just moving overseas.