FAQ

FREQUENTLY ASKED QUESTIONS

 

DO YOU TAKE CUSTOM ORDERS?

I'm sorry, I am not currently taking custom order requests at this time. I appreciate your understanding!

 

HOW WILL MY JEWELRY ARRIVE PACKAGED?

Your jewelry will arrive packaged in a MELANIE GOLDEN JEWELRY monogrammed jewelry box to ensure protection during shipping and ease of gifting with a black tarnish strip to protect the jewelry from the elements. Jewelry care information is also included. 

Orders including more than one item may be packaged together in the same box to prevent excess waste. If you require each item to be packaged separately, please leave a note in the “Note to Seller” box during checkout and I will be happy to include additional boxes.

Additional gift wrapping is available HERE!

 

HOW DO I CARE FOR MY JEWELRY?

With proper care, your jewelry will last a lifetime. To minimize damage, store your jewelry in an air tight container (such as the box it arrived in) and avoid exposing it to household chemicals. To prevent tarnish, a dulling that naturally occurs when metal reacts with the ambient air, clean your jewelry with polishes or cloths formulated to remove tarnish to keep it bright and sparkling. Wearing your jewelry often is the best way to prevent tarnish. All jewelry comes with a black tarnish strip to protect the jewelry from the elements. Keep this sealed with your jewelry to protect it from tarnish for up to a year. 

 

HOW DO I REMOVE TARNISH?

All silver jewelry is prone to tarnish. 925 Sterling Silver is more resistant to tarnish than pure 999 silver, but tarnish is still a natural process that can happen to the metal with time and exposure to makeup, hair products, soaps, chemicals, or even just the ambient air. Sometimes this can even happen to people who have more acidic skin, and their skin reacts with the metal. Do you have any metal allergies? Sometimes your body will “fight” the Jewelry by producing a more acidic environment where the jewelry is worn.

Luckily, tarnish is easily removed!

A simple silver jewelry polishing cloth will clean the silver. These can be purchased almost anywhere online.

To help prevent tarnish, when not wearing the jewelry, you should store it either in the box your jewelry arrived in, or a protective airtight pouch or bag. I include a small black tarnish strip with every order, which is good for up to a year—seal this with your jewelry to help prevent tarnish!

Also, you should avoid exposing your jewelry to household chemicals when cleaning, as these chemicals can damage silver.

Care should also be taken to prevent silver tarnish build-up, a dulling that naturally occurs when silver reacts with sulfur or hydrogen sulfide in the ambient air. To clean your silver, use polishes or cloths formulated specifically to remove silver tarnish. Regular cleanings of all your silver jewelry will prevent tarnish and keep your silver bright and sparkling!

A general rule of thumb to follow is that your jewelry should be the last thing you put on in the morning and the first thing you take off at night. This will help keep chemicals, makeup, perfumes, and other products for getting on the jewelry and damaging it. Regular polishing or cleaning will keep the jewelry looking shiny and clean.

I hope this is helpful! Please let me know if you have any questions.

 

HOW DO I FIND MY RING SIZE?

Melanie Golden Jewelry strives to offer as many ring sizes as possible to accommodate anyone! We currently offer USA sizes 3-12 on most rings, and can offer other sizes upon request. We use extremely accurate sizing methods to get you the best possible fit.

All rings are listed in standard USA ring sizes. USA ring sizes are different from the ring sizes of other countries. If you know your ring size in your country, there are nifty ring size conversion charts online! Just search “Ring size Conversion Chart”.

If you don’t know your ring size, there are a few options to help you out.

  • Melanie Golden Jewelry now offers reusable ring sizers HERE (coming soon) for purchase.
  • Another option to find your ring size is by visiting a local jeweler so that they can measure you.
  • A third option is to use an online printable ring sizer. There are many available online for free. This option is less accurate to get your true size and you must be sure your printer settings are set at 100%.

 

CAN YOU RESIZE MY RING OR REPAIR MY JEWELRY?

In most cases, Yes! Please Contact Me for more information!

 

WHAT IS STERLING SILVER?

Sterling silver is 92.5% pure silver and 7.5% copper. But why mix copper with pure silver? You might think, “oh, sterling silver is not as good as pure silver”. It may not be pure, but sterling silver is mixed to this ratio for very good reasons. Silver oxidizes (tarnishes) quickly, leaving it a yucky brown color. Copper slows down this process. Secondly, pure silver is very soft and can bend or break easily. Adding a more durable metal ensures that your silver jewelry will last a lot longer and look a lot nicer. So really, sterling silver, although not pure, is usually the better option when choosing jewelry.

 

WHAT IS GOLD FILL? WHAT IS GOLD VERMEIL? 

Gold fill is composed of a solid layer of gold bonded to brass. Gold fill items can be worn daily for years without wearing through. Gold filled items are 100,000 times thicker than regular gold plating, and 25,000 times thicker than gold electroplate.

Gold Vermeil (pronounced vur-MAY) is genuine high-quality .925 sterling silver that has been coated in a heavy layer of solid 14k gold. Gold Vermeil is perfect for those with metal allergies due to the durable thickness of gold over sterling. It is the best of both worlds—incredible quality at prices that won't break the bank. Vermeil pieces are stamped with the standard sterling silver purity mark (925 or .925), which tells you that the piece is genuine.

 

WHAT IS THAT SMALL PIECE OF BLACK PAPER IN MY ORDER?

With every order, we place a small black anti-tarnish tab inside of the jewelry box. All jewelry, no matter the quality, is prone to tarnish from sitting in the ambient air. To help prevent this, I include this tab with your order to help you keep your jewelry looking beautiful. You can store your jewelry in the box it arrived in with the tab to keep tarnish away. Anti-tarnish tabs provide protection against tarnish for up to 12 months. Tarnish-causing elements are absorbed without emitting damaging gases. These tabs will not leave deposits on jewelry items and are non-toxic and non-abrasive. 

 

 

CUSTOMS DUTIES AND FEES

Unfortunately, I have no way of knowing which countries and cities/towns choose to charge taxes and customs fees. This is usually on a case-by-case basis, depending on where you live. Anything purchased abroad is subject to being charged customs/duties fees. Generally, a customs fee is charged for processing an import declaration.

 

HAPPINESS GURANTEE

We want you to love your new jewelry! If you aren’t totally satisfied, just let us know! We’ve got you!

Support@MelanieGolden.com

Returns and exchanges are accepted within 30 days of purchase. Please contact for more information if you need an exchange or return for detailed instructions.