Policy - Melanie Golden Jewelry 

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 1 - 4 weeks
  • United States : 3 - 5 business days
  • Europe : 1 - 4 weeks
  • Australia, New Zealand and Oceania : 1 - 5 weeks
  • Asia Pacific : 1 - 5 weeks
  • Latin America and the Caribbean : 1 - 5 weeks
  • North Africa and the Middle East : 1 - 5 weeks
  • Sub-Saharan Africa : 1 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Prevent Jewelry Tarnish

The best way to prevent tarnish is actually to wear the jewelry often--the skin contact keeps the silver from tarnishing. When not wearing the jewelry, you should store your silver jewelry either in the box your jewelry arrived in or a protective, air tight pouch or bag. Avoid exposing your silver to household chemicals when cleaning, as these chemicals can damage silver. Care should also be taken to prevent silver tarnish build-up, a dulling that naturally occurs when silver reacts with sulfur or hydrogen sulfide in the ambient air. To clean your silver, use polishes or cloths formulated specifically to remove tarnish. Regular cleanings of all your silver jewelry will prevent tarnish and keep your silver bright and sparkling.

Ring Sizes

All of my rings are in standard USA ring sizes. I use extremely accurate sizing methods to get you the best possible fit. The most accurate way to find your true ring size is by visiting a local jeweler so that they can measure you. However, there are also alternative methods such as printable ring sizers available on the internet. If you live outsize of the USA, ring sizes will be different. If you know your ring size, there are conversion charts available online to help you find your USA ring size.

What is Gold Fill?

Gold-filled jewelry, also known as "rolled gold", is composed of a solid layer of gold bonded with heat and pressure to brass. Gold-filled items, even with daily wear, can last up to 30 years. Gold-filled items are 50 times thicker than regular gold plating.

Customs Duties & Fees

Unfortunately, I have no way of knowing which countries and cities/towns choose to charge taxes and customs fees. This is usually on a case-by-case basis, depending on where you live. Anything purchased abroad is subject to being charged customs/duties fees. Generally, a customs fee is charged for processing an import declaration.

Production & Shipping Timelines

All jewelry is handmade-to-order, unless otherwise stated on the item page. Production time takes around 3-7 business days to be completed. Orders are completed on a first-come-first-serve basis. Ready-to-ship products will be shipped within 1-3 days of placing your order.

Domestic packages (within the USA) are shipped via USPS First Class mail with a tracking number for your convenience. Standard Domestic shipping takes about 3-5 days for delivery. Shipping upgrades are available on the checkout screen. International orders (outside the USA) are shipped via USPS First Class International Mail. Standard International shipping takes about 2-6 weeks for delivery. Shipping upgrades are available on the checkout screen.

Sales Tax

Orders places in Texas, USA, will be charged 8.25% sales tax.

What is that small piece of black paper in my order?

With every order I ship, I place a small black anti-tarnish tab inside of the jewelry box. All jewelry, no matter the quality, is prone to tarnish from sitting in the ambient air. To help prevent this, I include this tab with your order to help you keep your jewelry looking beautiful. You can store your jewelry in the box it arrived in with the tab to keep tarnish away. Anti-tarnish tabs provide protection against tarnish for up to 12 months. Tarnish-causing elements are absorbed without emitting damaging gases. These tabs will not leave deposits on jewelry items and are non-toxic and non-abrasive.

See my FAQ "Prevent Jewelry Tarnish" for more information on preventing tarnish.

About My Photography

I do my best to photograph and describe my jewelry as accurately as possible. In no way would I ever knowingly misrepresent any items that I sell. I use a macro lens so you are able to get a closer look at the jewelry detail and color, so some items may appear larger than they actually are in the photos. Additional photos are available for most pieces showing the jewelry held or worn on a models hand to help you get a better idea of the size of the jewelry. Also, all sizes and measurements are listed under the item description. Please remember, your monitor color settings may be different than mine, so colors could possibly appear slightly different. I use very accurate white balance settings to show you the most realistic colors possible.

Returns and Exchanges

I accept returns and exchanges within thirty (30) days of purchase, with the exception of custom or personalized jewelry, which cannot be returned unless damaged.

Please contact me first if you wish to return or exchange an item and I will provide detailed return instructions.

✸ Return postage is the responsibility of the buyer (you).

✸ Refunds will be processed per policy as soon as the item arrives in its original condition.

✸ I am happy to refund your purchase price but I cannot refund shipping charges. Shipping fees are non-refundable.

✸ Exchanges will be processed per policy as soon as the item is returned in original condition within 3-5 business days.

Legal imprint