The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
The best way to prevent tarnish is actually to wear the jewelry often--the skin contact keeps the silver from tarnishing. When not wearing the jewelry, you should store your silver jewelry either in the box your jewelry arrived in or a protective, air tight pouch or bag. Avoid exposing your silver to household chemicals when cleaning, as these chemicals can damage silver. Care should also be taken to prevent silver tarnish build-up, a dulling that naturally occurs when silver reacts with sulfur or hydrogen sulfide in the ambient air. To clean your silver, use polishes or cloths formulated specifically to remove tarnish. Regular cleanings of all your silver jewelry will prevent tarnish and keep your silver bright and sparkling.
All of my rings are in standard USA ring sizes. I use extremely accurate sizing methods to get you the best possible fit. The most accurate way to find your true ring size is by visiting a local jeweler so that they can measure you. However, there are also alternative methods such as printable ring sizers available on the internet. If you live outsize of the USA, ring sizes will be different. If you know your ring size, there are conversion charts available online to help you find your USA ring size.
Gold-filled jewelry, also known as "rolled gold", is composed of a solid layer of gold bonded with heat and pressure to brass. Gold-filled items, even with daily wear, can last up to 30 years. Gold-filled items are 50 times thicker than regular gold plating.
Unfortunately, I have no way of knowing which countries and cities/towns choose to charge taxes and customs fees. This is usually on a case-by-case basis, depending on where you live. Anything purchased abroad is subject to being charged customs/duties fees. Generally, a customs fee is charged for processing an import declaration.
All jewelry is handmade-to-order, unless otherwise stated on the item page. Production time takes around 3-7 business days to be completed. Orders are completed on a first-come-first-serve basis. Ready-to-ship products will be shipped within 1-3 days of placing your order.
Domestic packages (within the USA) are shipped via USPS First Class mail with a tracking number for your convenience. Standard Domestic shipping takes about 3-5 days for delivery. Shipping upgrades are available on the checkout screen. International orders (outside the USA) are shipped via USPS First Class International Mail. Standard International shipping takes about 2-6 weeks for delivery. Shipping upgrades are available on the checkout screen.
Orders places in Texas, USA, will be charged 8.25% sales tax.
With every order I ship, I place a small black anti-tarnish tab inside of the jewelry box. All jewelry, no matter the quality, is prone to tarnish from sitting in the ambient air. To help prevent this, I include this tab with your order to help you keep your jewelry looking beautiful. You can store your jewelry in the box it arrived in with the tab to keep tarnish away. Anti-tarnish tabs provide protection against tarnish for up to 12 months. Tarnish-causing elements are absorbed without emitting damaging gases. These tabs will not leave deposits on jewelry items and are non-toxic and non-abrasive.
See my FAQ "Prevent Jewelry Tarnish" for more information on preventing tarnish.
I do my best to photograph and describe my jewelry as accurately as possible. In no way would I ever knowingly misrepresent any items that I sell. I use a macro lens so you are able to get a closer look at the jewelry detail and color, so some items may appear larger than they actually are in the photos. Additional photos are available for most pieces showing the jewelry held or worn on a models hand to help you get a better idea of the size of the jewelry. Also, all sizes and measurements are listed under the item description. Please remember, your monitor color settings may be different than mine, so colors could possibly appear slightly different. I use very accurate white balance settings to show you the most realistic colors possible.
I accept returns and exchanges within thirty (30) days of purchase, with the exception of custom or personalized jewelry, which cannot be returned unless damaged.
Please contact me first if you wish to return or exchange an item and I will provide detailed return instructions.
✸ Return postage is the responsibility of the buyer (you).
✸ Refunds will be processed per policy as soon as the item arrives in its original condition.
✸ I am happy to refund your purchase price but I cannot refund shipping charges. Shipping fees are non-refundable.
✸ Exchanges will be processed per policy as soon as the item is returned in original condition within 3-5 business days.